Slide for Hamster
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We understand the anticipation and excitement you feel while waiting for your order. That's why we've compiled a list of the most frequently asked questions regarding our delivery processes.
How long does it take to ship my order?
After validation of your order, we generally ship it within 24 to 48 hours.
What are the shipping fees ?
Shipping is free on all orders. Details of these fees are clearly indicated during the ordering process for complete transparency.
Can I track my order?
Yes, once your order has been shipped, a tracking number will be emailed to you. You will be able to follow your package step by step.
What should I do if I don't receive my order or it is damaged upon arrival?
If you encounter any problems such as non-receipt of your order or it is damaged upon arrival, please contact our support department at the following email address: firstname.lastname@example.org . Our dedicated team will be happy to help you and find an appropriate solution for your situation. We thank you for your understanding and patience. We are here to assist you.